HEALTH CHECK HOLIDAY IN INDIA

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Health Check Holidays Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Health Check Holidays Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 925 Finchley Rd London NW11 7PE Our company registration number is 09734413 registered at Company House London. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: NONE
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the websites. We have no responsibility for the content of the linked websites.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

The information contained in this website is for general information purposes only. The information is provided by Health Check Holidays Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of [business name]. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, [business name] takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

We are constantly looking for new partners to help us introduce our unique services to new corporate clients.

What do Health Check Holidays Ltd affiliates do?

• Promote Health Check Holidays Ltd Place our banners and links on your site

Affiliate Network partners via our affiliate package will rewarded with:

• Attractive commission rates
• Exclusive offers for your followers and readers

We will provide a range of

• stunning imagery
• banners text
• links

Becoming an affiliate:

To join our affiliate network write to Rebecca.Waters@healthcheckholidays.com

We look forward to hearing from you!

This privacy policy sets out how Health Check Holidays Ltd uses and protects any information that you give Health Check Holidays when you use this website.

Health Check Holidays Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Health Check Holidays Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01 May 2016

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• confidential information about your health and any medical conditions
• contact details of your General Practitioner and/or any other Medical Professional who may be relevant to the service we provide
• other information relevant to customer surveys and/or offers

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• Communicating with a Medical Establishment relevant to the service you requested.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at enquiries@healthcheckholidays.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We will not use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Health Check Holidays Ltd 925 Finchley Rd London NW11 7PE

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

This is the user agreement which governs your use of this website and the purchase by you of the services we provide (Health Check Holidays Ltd., 'we', 'us'). Please note that the services we provide are not supplied by us, therefore the contract for the service will be between you and the third party.

Please take time to read these terms and conditions as it is important for both of us that you understand our contractual relationship relating to your use of the services. We will not allow you to purchase any services unless you have confirmed that you have read these terms.

Medical Scans And Clinics

1. We operate to an agency model. This means that we act as a disclosed agent for third party suppliers – clinics. What this means is that the contract for the service is between you and the supplier. This will mean that there are additional terms and conditions governing the contract as each supplier will have terms and conditions relating to that service. Please make sure that you have read these terms and conditions before completing your transaction with us. Where we act as agent this will mean that we have no contractual liability to you in respect of that particular service. However, we may still be liable to you if we have been negligent, we have misrepresented important information or have been in breach of any other relevant law.
2. The services we provide are not an offer by Health Check Holidays Ltd., but an invitation to you to make an offer to our suppliers. The clinic booking can be easily made on Health Check Holidays Ltd. website. We are free to accept that offer on behalf of those suppliers or to reject it.
3. Because the contract for the service is between you and the supplier any queries or concerns relating to the product should be addressed to them. You will see the name and address, plus contact details, for all of the suppliers in any confirmatory e-mail we send you.
4. The contracts are not with Health Check Holidays Ltd. but with a third party supplier – clinics. However, Health Check Holidays Ltd. will pass your credit card (or details of any other payment method allowed) and any other essential booking details to that third party. The placing of an order for any services by you will constitute consent to us passing on such details.
5. Please make sure that you have read and understood the more info sections about the suppliers, it is your responsibility to make sure you have done so.
6. You take the responsibility and confirm that the details you give to us are correct in particular that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the service.
7. If there are any changes to the details supplied to us by you it is your responsibility to inform Health Check Holidays Ltd. as soon as possible.
8. We will not send you e-mails which you do not want but we cannot guarantee that third parties to whom your details are sent will not do so.
9. Our booking engine will not stop you from making impossible bookings such as two medical packages at the same time. If you make that kind of booking we will not give you a refund.
10. We will do our best to correct errors and omissions as quickly as practicable after being notified of them. However, because of the sophisticated technology that is required in operating Health Check Holidays Ltd. website there may be times when obvious errors occur. For example, very occasionally, this may result in a price or service or other detail displayed or presented on a website being incorrect. In this case we reserve the right to cancel that contract, but this of course will be without any liability to you.
11. Health Check Holidays Ltd. does not make any warranty that the website is free from infection by viruses or anything else that has contaminating or destructive properties.
12. Health Check Holidays Ltd. does not accept liability for any documents which are not received due to failure of a third party supplier to fulfil their obligations e.g. the post office, courier etc.

It is very unlikely that we will have to make any changes to, or to cancel, your medical services. However, we do plan arrangements a long time in advance and we use the services of independent suppliers, over whom we have no direct control. If it is the case that changes need to be made, or we need to cancel your arrangements, we reserve the right to do so at any time.
We will pay appropriate compensation for SIGNIFICANT CHANGES or cancellation of the arrangements unless the change to or cancellation of your arrangements occurs by reason of unusual and unforeseeable circumstances beyond our control or that of our suppliers, the consequences of which could not have been avoided even if all due care had been exercised such as war, a state of war, riot, fire, civil strife, industrial action, terrorist activity, natural or nuclear disaster, adverse weather conditions or other conditions amounting to force majeure. In these circumstances we will also not pay any resulting expenses or additional costs.

If our confirmation of the booking has been issued but you wish to change any part of your arrangements, we will make every effort to help you do this, subject to availability of the service suppliers (clinics) you have chosen and their cancellation/change charges details of which will be provided to you on request at any time including prior to booking. If you want to change any details regarding reservation, the clinic may have to cancel your original reservation and purchase a new health scans package and you will be required to pay the full cost again. When the confirmation is issued, usually SEVEN days prior to the time of your scans, changes are not permitted. Changes after that will result in a 100% cancellation charge. You will have the opportunity to see certain cancellation charges at the time of booking and copies of all suppliers’ terms and conditions relating to your booking are available on request at any time. Should you or any member of your party suffer illness, personal injury or death whilst overseas arising out of any activity which does not form part of the foreign inclusive holiday arrangements or excursion arranged through us, we shall, at our discretion offer advice, guidance and assistance to help you in resolving any claim you may have against a third party, provided we are advised of the incident within 90 days of the occurrence.

If you have a complaint whilst on your health scans you must tell the relevant supplier (clinic) or inform us immediately. Most problems can be solved on the spot but if after you return home you are still not satisfied you must inform us on your return. It is unlikely that you will have a complaint that cannot be settled amicably between us, however, if this is not the case any dispute arising out of, or in connection with this contract, may (if you wish) be referred to Arbitration under a special scheme, which, though devised by arrangement with the Association of British Travel Agents, is administered quite independently by the Chartered Institute of Arbitrators.

We can only advise of the requirements for British and Irish passport holders. All requirements should be checked with the Relevant Embassy/Consulate. A valid passport is necessary for our medical holidays. If your passport is in its final year of validity, we advise you confirm the requirements of the destination before making final travel plans. You should apply for a passport or to renew an expired passport at least four weeks before traveling.
The UK Passport Agency can provide further information at: www.ukpa.gov.uk

You must take out adequate travel insurance through the company, the travel agent or other approved insurance supplier. Health Check Holidays Ltd. is not responsible for your insurance.

Health Check Holidays Ltd- Data Protection Policy Please find below our privacy policy which shall be deemed to be incorporated into these terms and conditions. Health Check HolidayHolidays Ltd takes the privacy of its customers' data very seriously. Please read the following policy to understand how we will treat your personal data after it has been collected by us through your use of our distribution channel. The distribution channel will include our website including client's panel and other channels as they evolve. If this policy changes then we will let you know via our homepage but we assure you that we only use your data as specified here and for our legitimate business reasons.

When do we collect data?

We can collect data on you from a variety of different sources these include:

When you purchase services from the site or via any of our other distribution channels; when you become a subscriber; when you speak to our customer services personnel; via explicit data capture measures, for example by completing surveys; via implicit data capture measures such as studying which pages you read the most and the use of cookies. In any of the above cases the data we collect could be personal data.

What do we do with your personal information?

When you buy anything via the site or give us any personal data as indicated above , we may need to collect information about you to process the transaction, fulfil your order and provide you with the services you expect then and in the future. This information may include, but is not limited to, details such as your name, your address, your phone number and your credit card details. Unless we have your express consent we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us. This is of course subject to the proviso that we may disclose your data to certain permitted third parties. By becoming a subscriber your consent to receive from us by e-mail our e-newsletter and details of other special offers which we may think may be of interest to you.

Health Check Holiday Ltd retains and uses your personal information to provide you with the best remote commerce experience by providing you with a personalised service and to give you details of offers which we think will be of interest to you. We may also use the information to process any transactions you undertake with us and for internal administration and analysis. For quality assurance and training reasons we record most of the calls you make to us. We do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent.

Cookies are small files which are sent to your browser and stored on your computer's hard disc. Whenever you visit Health Check Holiday Ltd websites and unless you elect not to receive cookies, then your computer will store an identifying code in the cookie which may mean you do not need to type in your email address each time you return to the site. Other than this, we do not store your password or any other information in the cookie, or use it for any other purpose. Our third-party advertiser may place or recognise a unique cookie on your browser. You can at any time set your browser to notify you before you receive a cookie, giving you the opportunity to decide whether to accept it. You can also set your browser to turn off cookies.

In the UK we operate and are registered in accordance with applicable data protection legislation.

By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by Health Check Holidays Ltd in the manner set out in this Privacy Policy. Some information and e-mails sent to Health Check Holidays Ltd Ltd may be used as testimonials but no e-mail address or contact details will be displayed.

The Health Check Holiday Ltd Newsletter subscribers have the option to opt-out of receiving further information from us. Click here to unsubscribe.

All the changes can be made on your online panel.

If you have any questions or concerns about the information we hold about you, you can also contact us.

To secure a booking you must fill in all the relevant fields on the online booking form and then wait for us to send you an e-mail confirming that booking (current status of you reservations is also available on your online panel.

Unless otherwise specified on the website we take full payment by credit/debit card for your medical package when you book.

We reserve the right to change the prices at any time before you book. If we do, you will be told of the revised price applicable to your booking before you commit yourself. As soon as you have paid full payment and your medical package arrangements have been confirmed we guarantee that from 365 days before your reserved time slot and date the price of your medical package will not be subject to any surcharges.

• You accept financial responsibility for all transactions made under your name or account.
• In order to make a purchase you must be over 18 years old be purchasing for yourself and have the legal capacity to make the transaction.
• You must make sure that all the information you provide to us is true and accurate.
• You must not use the website for speculative, false or fraudulent bookings.
• Failure to supply the correct credit or debit card billing address information and/or cardholder details may result in delays and may make the fare(s) subject to increase. Please ensure that the details you give match those on your credit card billing statement. We also reserve the right to cancel the reservation if payment is declined or incorrect cardholder details and billing information have been supplied. Further, in an effort to minimise the effects of credit card fraud, we reserve the right to carry out random checks, including checks of the electoral roll, and may request you to either fax or post to us proof of your address and a copy of the credit card and recent statement before issuing any tickets.
• The transmission of threatening, defamatory, pornographic, political or racist material or any material that is otherwise unlawful is expressly prohibited.
• The site and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed, or reproduced in any way by you, except if you wish to make copies of the website for your own personal and non-commercial use.
• This user agreement is between you and Health Check Holidays Ltd and is governed by the laws of England and Wales.
• If you wish to contact us on any issue detailed in these terms you may do so by Emailing enquiries@healthcheckholidays.com.

• Flights and hotel suppliers act as a third party and are not subject to Health Check Holidays Ltd. and its Terms and Conditions.
• Health Check Holidays Ltd. provide you with the opportunity to book the hotel and flights suitable for you but has no liability to you in respect of these services.
• The search engine provided by Health Check Holidays Ltd will take you to the online websites where you can make a reservation for your flight and hotel. Health Check Holidays Ltd. has no responsibility for its content and your bookings. The full responsibility is taken on these suppliers and contract beetwen you and them.
• The only reason and purpose of the search engine on our website is to make it easier for you to proceed with your hotel and fights reservations.
• There is no contract between Health Check Holidays Ltd. and these suppliers. There is also no cotract bewteen Health Check Holidays Ltd. and you.
• Health Check Holiday Ltd. is not obliged to communicate any information on these suppliers or changes/updates made by them to your reservations.
• It is your full responsibility to find all the details needed to make and complete your reservation.
• Health Check Holiday Ltd. will not accept any complaints or any other activity taken by you regarding the booking made with these suppliers.

Currently, health policies and health systems across Europe are becoming increasingly interconntected. There is a number of factors influencing this process. First of all, patients are continuously looking for a better and more professional healthcare including well eductated personnel, new developments in health technlogies, innovative treatments, etc. And second of all, people are travelling across the world and can experience how healthcare processes look like abroad. As a result, patients want to try to get a healthcare abroad, for example across the Europe. There is a place where The EU Directive on Patients’ Rights in Cross-Border Healthcare comes.

The EU Directive on Patients’ Rights in Cross-Border Healthcare is a route for patients to receive planned care in another Member State at the expense of the NHS. Following centralisation of EU patient mobility functions from 1 April 2013, it is now administered by NHS England on behalf of the Secretary of State.

The EU Directive gives all EU nationals the right to obtain healthcare services in any EU state, as long as they are entitled to the same services in their own country, and as long as they are not able to obtain such services within a reasonable amount of time at home. This, for example, means that if somebody is able to get a hospital in the Germany to do the surgery before the appointment in UK, and they do not have relatives here to help with their after care but have in Germany, they could be entitled to have the surgery there.

The EU directive on cross border healthcare has many complex and detailed rules and regulations. The most imoprtant rules are described and explained below.

Residency: To be entitled to cross border healthcare, you must be a resident of a country within the European Economic Area (EEA).

Local provision: In order for cross border healthcare to be funded, it must be available in your home state as part of the standard healthcare package available to all citizens. Local commissioners will set out what treatment is covered under each state system.

Undue delay: Cross border healthcare must be funded if there is undue delay in providing the same treatment locally. The European Court of Justice defined undue delay as 'a waiting time that exceeds the period which is acceptable in the light of an objective medical assessment'. This means that such judgements should be based on medical assessments, not just on arbitrary time based targets.

Reimbursement: The cost of cross border healthcare will only be reimbursed up to the cost of the treatment in the home state. States are not obliged to pay for costs in excess of the cost of treatment in the home state and you are not allowed to profit from having cheaper treatment in another state. The costs of travel and accommodation are not generally reimbursed. Generally, you will have to pay treatment costs upfront and get reimbursement from NHS England. Reimbursement will be limited to the cost of the same treatment under the NHS. This means that you will have to pay the cost upfront and seek reimbursement when you are back in the UK. However, you can only claim back as much as the treatment would have cost in the UK. If the treatment is more expensive, you will have to cover the additional costs. If the treatment was cheaper than under the NHS, you will not be able to profit from it and ask for the difference in return from the NHS. However, the regulation says that remuneration can either be paid up front to the patient or directly to the health care provider. This is up to the funder. It is conceded that it would be very unfair on poorer patients if they had to pay up front and so it is likely that the latter form of payment will be readily permitted. Generally the patient pays upfront and would then be reimbursed by their national authority as quickly as possible. The law also gives Member States the option of confirming the amount of reimbursement in writing in advance.

Treatments: Treatment can be in the state or private sector as the NHS will directly reimburse the fees you have paid.

The key difference between the two routes is that the S2 route relates only to state-provided treatment and costs are dealt with directly between Member States, with the S2 acting as a form of payment guarantee. This means that in the majority of cases, the patient is not required to pay anything themselves under S2 arrangements.

Unlike the S2 route, under the terms of the Directive EU citizens can choose to obtain a health care service (including private and unplanned care) in another Member State and seek reimbursement of the costs, provided the health care service is the same as or equivalent to a service that would have been provided to the patient within the health service in the circumstances of their case. The right to claim a reimbursement of costs is limited to the cost to the health service of the same or equivalent treatment had the patient obtained that treatment from the health service - or the actual amount paid by the patient where this is lower than the cost of the equivalent health service treatment.

The EU Directive route covers emergency treatment in addition to planned care. In most emergency cases, it is anticipated that a patient will use their European Health Insurance Card (EHIC). The EHIC should be the first resort for emergency or immediately necessary treatment and if the individual requiring such treatment does not have an EHIC, the patient should obtain a ‘Provisional Replacement Certificate’ (PRC) from the OHT, which provides temporary cover.

Possible reasons for the EHIC or PRC not being used include:

• the patient not having a valid EHIC at the point of treatment and not obtaining a PRC;
• the EHIC or PRC not being accepted due to the provider being in the private sector (the EHIC is only valid in the state funded sector); and
• the EHIC or PRC not being accepted for another reason.

In circumstances ‘a’ or ‘c’, the patient may be entitled to reimbursement under the rules that govern the EHIC. This would be administered by the DWP OHT, in line with their other associated roles.

The rules that govern the EHIC only apply to treatment provided in the state sector. Therefore, if a patient has accessed emergency or medically necessary treatment in the private sector (as in scenario ‘b’ above), the only reimbursement option available to them is via the EU Directive route. In these circumstances, the patient would have to pay for their treatment and seek reimbursement for any eligible costs. The responsible commissioner would be required to ultimately fund the reimbursement, up to the cost of the equivalent treatment under the NHS. NHS England will administer the reimbursement process for patients claiming under these circumstances (scenario ‘b’). In many cases, the claim will be straightforward, as the patient’s entitlement to receive the equivalent emergency treatment under the NHS will not vary according to the commissioner. Therefore, to facilitate an efficient service, an individual patient’s entitlement to a specific treatment will not always be checked with the responsible commissioner. In cases where entitlement is unclear, checks will continue to be made with the responsible commissioner, in line with the process already established for other funding requests under the Directive route.

• It recognises for the first time in EU law that patients have a right to cross-border healthcare and are entitled to be reimbursed for it.
• It establishes the patients’ right to adequate information on cross-border healthcare, and creates national contact points to provide such information.
• It supports the continuity of cross-border healthcare: patients will have a right to a copy of their medical record and to appropriate medical follow-up in the home country.
• It calls for European cooperation regarding mutual recognition of prescriptions made abroad.
• It calls for Member States to cooperate with each other on the quality and safety standards for healthcare and requires Member States to publish the standards and guidelines for quality and safety that apply in their territory.
• It calls for Member State cooperation in rare diseases through European reference networks, and cross-border cooperation on diagnosis and treatment of rare diseases.

The EU Directive gives you the right to access healthcare services in another EEA country as long as the treatment is medically necessary and would be made available to you under the NHS. It covers both treatment given in state-run hospitals and by private service providers. In most cases, you will have to pay the costs upfront. You can claim reimbursement when you return, up to the amount the treatment would have cost under the NHS.

Prior authorisation may be required in some cases. This will confirm whether you are entitled to the treatment and the level of reimbursement you can expect. It will also ensure that you are aware of all the possible treatment options within the NHS, which may be more convenient for you than going abroad. Find out what types of services require prior authorisation (PDF, 72kb). Please note that this is not necessarily a definitive list.

You must be allowed to have treatment abroad if you cannot have the same treatment on the NHS within a medically acceptable period. You can only get reimbursements under the EU Directive for treatments that are funded by the NHS. Within England, different aspects of healthcare are commissioned by different organisations and your entitlement to funding will depend on the services that are commissioned for patients in your area and any criteria that apply. If you are unsure whether the treatment you are seeking is funded by the NHS, please contact us for further information.

If you seek prior authorisation for a treatment or to apply for funding or reimbursement, you will need to complete the application form (PDF, 88kb). When applying for reimbursement, original receipts and proof of payment must be supplied.

Note: Please ensure that you are using the latest available form (as provided on this site) before submitting your application. Applicants using an outdated form may be asked to supply further information or resubmit their application.

1) A patient ska about funding for treatment in Wales/Scotland/Northern Ireland. Should we refer to the European team?
No – the arrangements for cross border treatment within the United Kingdom are different. Please refer to the ‘Who Pays’ guidance, available at:
www.england.nhs.uk/resources/resources-for-ccgs
2) Treatments in other EEA countries may cost significantly more than they would within the NHS. Will funding/reimbursements be capped at NHS costs under the Directive route?
Yes. Where it is possible to identify the NHS cost for a particular treatment this will be used as the funding limit. For costs calculated using the Payments by Results (PbR) Tariff, a national average Market Forces Factor will be applied. Where the treatment cost abroad is lower than the NHS cost, the funding will be limited to the actual cost incurred.

3) Do the principles of the EU Directive apply to emergency care?
Yes. A patient can claim reimbursement for expenditure on emergency care in another EEA country. However, in most circumstances the EHIC will have been used and therefore reimbursement (by NHS England, on behalf of the responsible commissioner) will not be required. If someone has accessed emergency care in the private sector of another EEA country, they may be eligible for reimbursement and the responsible commissioner would ultimately be required to fund this (limited to the equivalent NHS cost). This is because the EHIC is not accepted by private providers, but emergency care is covered by the EU Directive.

4) What happens if a patient is advised that treatment is not appropriate by an NHS clinician and then seeks the same treatment abroad?
To be eligible for an S2, the patient would need to have the explicit recommendation of a UK NHS Consultant. Therefore, in this scenario an S2 would be refused. However, the patient may be entitled to reimbursement under the Directive if a clinician within the EEA determines that they have a medical need for it and it is treatment that would be available to them within the NHS. This is because the EU Directive on the Mutual Recognition of Professional Qualifications requires the team to accept the medical opinion of a health professional of another European country.

5) Can I transfer my medical data to the Member State where I will be treated?
You have the right to a copy of your medical data from your home country prior to receiving treatment in another Member State, and from the provider in the country where you receive treatment before returning to your home country.

6) What should I do if something goes wrong whilst receiving treatment abroad?
The National Contact Point of that country will be able to explain your rights and give information on the regime applicable in the country of treatment. Your home country is obliged to provide you with the same follow-up treatment it would have provided had the treatment taken place on its territory.

7) Will my prescription be recognised in another EU Member State?
A prescription issued in another EU country should be recognised in a patient's country of residence and vice versa. This ensures that the healthcare provided in another EU country is properly followed-up on the patient's return home. The patient is entitled to obtain the prescribed medicine provided that the medicine in question is authorised for sale and available in the country where he or she wishes to have the product dispensed.
Although these principles are not new, in practice getting prescriptions recognised can be difficult. Although it will not solve the problem overnight, the provisions of the Directive should greatly increase the ability of pharmacists to understand and dispense prescriptions issues in another Member State.

8) Is dialysis on cruise ships covered by the European cross border Directive route?
No. Treatment required during a cruise is not covered under any healthcare agreement that the UK has with other countries in the world, including EEA countries.

9) I have specific questions about treatment in other EEA countries that are not covered by this guidance. How do I find out more?
Further information can be found on the NHS Choices website:
www.nhs.uk/NHSEngland/Healthcareabroad/plannedtreatment

10) Where can I find more information about my rights to healthcare abroad?
Check with your National Contact Point, or on the Your Europe website:
http://europa.eu/youreurope/citizens/health/index_en.htm

For further information:
http://ec.europa.eu/health/cross_border_care/policy/index_en.htm

For more information about how Health Check Holidays Ltd can help you please write to:
enquiries@healthcheckholidays.com